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Frequently Asked Questions
ITEM INFO
#1 Are all items hand-made?
My boutique is a magick mix of curiosities. Most are handcrafted & designed by me, and ALL are hand-picked/curated by me. You can always read in the description if an item is handcrafted. The crystals, of course, are made by mother nature.
#2 How do I know if an item is 'eco'/earth-friendly?
Sadly, it's very hard to track if a crystal is mined 'earth-friendly' & fair. Sometimes crystals are a 'by-product' when digging for raw materials to make (parts of) electrical devices - so they'd have found them anyhow, better to send them to people/importers who will care for them. And sometimes crystals are mined purely to be sold for the miners to make a living. Even the wholesale retailer can't always tell us. So we carefully pick them & find them a loving home, however they came out of the earth.
SHIPPING
# How long does it take for my package to arrive?
That depends on where the package has to travel to. My atelier is located in The Netherlands & I usually take up to 3 business days to pack your order before I send it out (you'll receive an email when I've brought it to the post-office). In Europe you can expect to receive your 'magick package' within a week after sending it, depending on whether there aren't any delays. We ship with PostNL (domestic service) and/or DHL.
#2 Can I trace my order?
Yes, definitely. I only ship with track&trace and the code will be shared in the confirmation mail you receive, when I've brought your package to the post-office. That's why my shipping costs are a bit higher - I ensure a track&trace option.
RETURNS
#1 Can I return items that I bought in your boutique?
Jewellery; no (hygiene reasons).
Crystals & fantasy items; yes - if, they are in perfect condition (and not jewellery).
#2 How do I return items?
When you are not happy with an item, this is what can do;
1. Send me a message about your wish to return & what item.
2. You will receive my atelier address (in Utrecht) to return your item to (shipping costs are at your own expense).
3. If the item is returned safely & in perfect condition,
I refund the item 100% (excluding shipping costs).
PS - I knów that most online shops nowadays offer 'free returns', but I hope you understand that I am a small & personal boutique, and if I pay for everyone's return shipping costs too, I'd lose all my profits. So I ask you to be mindful about returning items.
If you have any other questions, or there's something 'wrong' with your order,
please don't hesitate to contact me below & we'll figure it out together! :)
With love, Ava